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Policies

Airport Cancellation Policy:
An arrival reservation cancelled after the vehicle has departed will warrant a "no refund" on prepaid trip, up to 2 hours prior to the pickup time.

Once the vehicle has waited at the airport for 2 hrs with no response from the customer, a "No Show" will be declared and the vehicle will be cleared.

Applicable waiting time fees:

-$35/ half hour

It is the customer's responsibility to notify our office of flight/itinerary changes. The passenger may call our office 519-807-5686 or email info@redcarpetservice.net at anytime. (Rescheduling of a reservation is subject to availability).

All 407 ETR charges are subject to a $5 administrative fee and HST. 

*Drivers will only take toll highways if requested by customer, all toll charges are the responsibility of the customer.

Upon payment, you acknowledge that your account/credit card will be processed for services rendered with a 15% gratuity added. We take great pride in our service and reliability, however we are not liable for pickup or drop off times due to weather, highway closures, accidents, traffic, breakdowns, incorrect pickup or drop off information or situations beyond our control. We expect that you will book adequate time for the drive to the airport/event in order that you arrive in a timely manner.